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Tenant Guide

We are an independent and established Sales and Lettings Agent who pride ourselves in looking after our tenants through the whole process of securing a property from start to finish, we are here to guide and support any prospective tenants looking to secure a rental property through us. We are members of The Property Ombudsman which is a trusted Association providing ‘A Code of Practise’ for Residential Agents.  We are members of The National Landlords Association and members of My Deposits (deposit protection scheme) which is a government organised scheme that provides peace of mind that tenant's deposits are registered and kept safe.  Donna Eaton who looks after the Lettings side of the business has been in the Lettings Industry for many years and is ARLA qualified, her role is to guide any prospective tenant through their journey in securing a property and to make the process as easy and smooth as possible.  If you wish to register your details or are interested in any of our available properties please contact our friendly team of consultants.
Telephone contact:  01932 351986
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Permitted Payments when securing a rental property

When securing a property, you will need to pay a Holding Fee of one week's rent of the agreed monthly rent, this is not an additional cost and will go towards the first month's rent.

If for any reason your referencing application fails, or you decide to pull out during the rental process you will not be refunded the Holding Fee.  However, if the landlord decides to withdraw from the offer you will be refunded the full amount of the holding fee.

The holding fee will not be refunded if false or misleading information which will affect the decision to let the property to the applicant is raised during the securing of the property to rent, if you fail a Right to Rent check, withdraw from the proposed agreement or fail to take reasonable steps to enter into the agreement (eg: responding to reasonable requests for information required during to process the agreement)

You will not be charged any referencing fees from the agent or landlord to carry out the referencing application.

Once referencing has passed prior to moving into the property you will need to pay the first month's rent in advance less the one-week holding fee, along with 5 weeks of calculated rent as the security deposit.


If the landlord has agreed to allow a pet to live in the property, there will be a higher monthly rent charged to accommodate a pet living at the property.

There will be no additional pet security deposit required.


Additional fees where applicable

If there are late rental payments that are more than 14 days overdue, we are entitled to charge a late payment fee where this exceeds interest at no more than 3% above the Bank of England’s annual percentage rate for each day that the payment is outstanding (for late rental payment).

For any lost keys or security device giving access to the property and there are any reasonable costs incurred to the landlord or agent (for replacement keys/security device) There will be a charge of between £30 - £100 depending on the costs for replacement.

Where a tenant requests a change to the tenancy agreement (e.g. a change of sharer or permission to keep pets in the property) a charge is applicable of £50.00.

If a request to leave the tenancy early with the landlord’s permission early termination fees may apply to cover the landlord’s financial loss and the cost of re-marketing the property, along with any unpaid rent.

If and when a tenant leaves the property it should be left in the same condition as when the tenant moved in, if the landlord has carried out a full professional clean with a receipt of proof the tenant is expected to do the same.

The tenant is expected to pay all of the utility bills associated with the property, the council tax bill, any communication services and a Television License (please note even if there is not a television in the property if you are streaming programmes online on a computer or media devise you are still expected to have a Television license and will be breaking the law if not).

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